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A strong tree with deep roots—symbolizing a workplace culture built on trust and integrity
A career built on optimizing HR, elevating employee experience, and driving culture—one strategic initiative at a time.

RESUME

Tawny Labrum

Strategic People Operations, HR Business Partner, and Talent Leader with over 10 years of experience optimizing HR technology, recruiting operations, employee relations, internal communications, and culture strategy to drive measurable business impact. Led HR system transitions that improved efficiency by 40%, revamped onboarding programs that increased new hire retention by 25%, and implemented DEI and engagement initiatives that boosted employee satisfaction scores by 20% within a year. Expertise includes automating payroll and talent management workflows, developing leadership programs that enhanced internal promotions by 35%, and reducing hiring cycle times by 30% through structured recruiting operations. Partnered closely with leadership to provide data-driven workforce planning, employee relations guidance, and HR compliance strategies, ensuring HR functions as a business enabler, not just an administrative function. Dedicated to creating scalable, people-first workplaces, designing strategies that align HR operations with long-term business success, fostering cultures where employees feel valued, connected, and empowered.

Core Competencies

People Operations & HR Strategy

  • HR Process Optimization & AutomationEmployee Lifecycle ManagementPayroll & Benefits Administration

  • HR Compliance & Employment Law (Multi-State & Global)

  • HR Data Analytics & Workforce Planning

  • Compensation & Total Rewards Strategy

  • HR Technology Implementation & Management (HRIS, ATS, LMS)

  • HR Policy Development & Compliance

Learning & Development (L&D) & Talent Management

  • Leadership Development & Succession Planning

  • Career Pathing & Employee Growth Frameworks

  • Training & Facilitation (In-Person & Virtual)

  • Learning Management Systems (LMS) Implementation

  • Performance Review & Goal-Setting Frameworks

  • Coaching & Mentorship Programs

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Total Rewards, Benefits & Payroll

  • Compensation Strategy & Market Benchmarking

  • Total Rewards Program Design & Implementation

  • Incentive Programs & Bonus Structures

  • Benefits Administration & Open Enrollment Management

  • 401(k), Equity, & Retirement Plan Administration

  • Payroll Processing & Compliance (Multi-State & Global)

  • Compensation & Salary Banding Frameworks

  • Leave of Absence (LOA) & Accommodations Management

HR Business Partnering & Employee Relations

  • Employee Relations & Investigations

  • Performance Management & Improvement Planning

  • Workforce Planning & Organizational Development

  • Leadership Coaching & Manager Enablement

  • Change Management & Organizational Transformation

  • DEI Strategy & Inclusive Workplace Initiatives​

  • HR Case Management & Resolution (ServiceNow, Jira)​

Culture, Experience & Internal Communications

  • Employee Engagement & Recognition Programs

  • DEI & Wellness Initiatives

  • Employee Insights & Feedback Surveys

  • Internal Communications & Leadership Messaging

  • Company-Wide Communication Strategy (Town Halls, Newsletters, Intranets)

  • Crisis & Change Communication

  • Culture Committee & ERG Leadership

Immigration &
Compliance

  • Immigration & Work Authorization (H-1B, Green Card Processing)

  • I-9 & Employment Verification Compliance

  • Multi-State & Global HR Compliance

  • HR Policy Development & Risk Mitigation

  • EEO, Anti-Harassment, & DEI Compliance

  • Data Privacy & Security (GDPR, CCPA, SOC 2)

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Recruiting Operations & Talent Strategy

  • Talent Acquisition & Workforce Planning

  • Recruiting Process Optimization & Automation

  • ATS Implementation & Workflow Design

  • Employer Branding & Candidate Experience Enhancement

  • Structured Interviewing & Selection Process Standardization

  • Diversity Hiring & Inclusive Talent Strategies

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Project & Program Management

  • HR Project & Program Management

  • Process Improvement & Operational Efficiency

  • Cross-Functional Collaboration & Stakeholder Management

  • HR Case Management & Resolution (ServiceNow, Jira)

  • HR Dashboard Development & Reporting

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Work Experience

Senior People Operations Partner

FEV TUTOR, INC.

December 2023 - Present

HR Technology & Process Optimization:

  • Spearheaded transition from Greenhouse to Paylocity, reducing HR system costs by 15% and increasing efficiency by 40%.

  • Designed and implemented HR dashboards and real-time reporting, improving workforce data insights by 25%.

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Talent Acquisition & Recruiting Operations:

  • Overhauled the recruiting process, creating a structured hiring playbook that improved hiring efficiency by 35%.

  • Transitioned to a cost-effective ATS, saving $10K annually and improving recruiter workflow and candidate tracking.

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Employee Relations, HRBP & Investigations:

  • Acted as a strategic partner to leadership, supporting employee relations matters, conflict resolution, and performance improvement planning.

  • Conducted and documented employee relations investigations, ensuring confidentiality, compliance, and resolution integrity.

  • Collaborated with managers on coaching strategies and feedback conversations, resulting in improved manager effectiveness and team cohesion.

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Employee Experience, Culture & Internal Communications:

  • Founded the Culture Committee and launched engagement, wellness, and recognition initiatives, boosting satisfaction scores by 20%.

  • Executed a refreshed internal communications strategy, increasing meeting participation and transparency across departments by 30%.

  • Introduced a quarterly employee survey strategy, translating insights into action plans that improved engagement by 15%.

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Leave of Absence (LOA) Program Development & Compliance:

  • Designed and implemented a comprehensive Leave of Absence (LOA) program, ensuring compliance with FMLA, ADA, and state-specific leave laws.

  • Developed standardized leave tracking systems, automating requests and approval workflows, reducing administrative processing time by 50%.

  • Collaborated with employees, managers, and legal teams to streamline leave policies, accommodations, and return-to-work processes, improving the employee experience.

  • Led employee and manager training on LOA policies, increasing understanding and adherence across the organization.

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Total Rewards, Benefits & Compensation Strategy:

  • Managed bi-weekly payroll for 150+ employees, maintaining 100% accuracy and compliance.

  • Led benefits renewal and communications, reducing costs by 7% and improving employee understanding by 20%.

  • Developed a compensation leveling matrix and salary bands, increasing transparency and reducing pay disparities by 20%.

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Learning & Development & Performance Management:

  • Developed and launched a structured Leadership Training Program, creating customized training content, skill-building workshops, and a learning schedule that improved leadership effectiveness and team performance.

  • Built the People Leaders Circle Resource Hub, increasing participation in leadership development by 30%.

  • Designed and implemented an employee enablement training program, equipping employees with key skills and career development opportunities, improving internal mobility and job satisfaction.

  • Created a performance cycle framework aligned to OKRs, improving review completion and feedback quality across teams.

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Compliance & Policy Development:

  • Authored and implemented the first U.S. employee handbook, ensuring 100% compliance with multi-state labor laws.

  • Oversaw EEO, harassment prevention, and cybersecurity training, achieving 98% completion rates.

People Operations Team Lead

ROBINHOOD MARKETS, INC.

March 2021 - April 2023

HR Systems & People Operations Transformation:

  • Managed the onboarding of 4,500+ new hires and contingent workers, reducing processing time by 40%.

  • Transitioned HR case management from Jira to ServiceNow, cutting employee inquiry response time by 50% and increasing efficiency by 35%.

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Employee Lifecycle, Change Management & Immigration:

  • Assisted in workforce restructuring efforts, reducing manual workload by 35%, while ensuring compliance and minimal disruption.

  • Collaborated with legal teams and global mobility team to manage immigration processes, overseeing visa sponsorship, H-1B petitions, and Green Card applications to ensure compliance and a seamless employee experience.

  • Conducted I-9 employment authorization verification and compliance audits, ensuring 100% accuracy and adherence to federal regulations.

  • Partnered with legal counsel on immigration policies, work authorization strategies, and risk mitigation, streamlining processes for international employees and relocations.

  • Designed structured offboarding processes, leading to data-driven retention improvements and turnover reduction.

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Leadership Development & Talent Strategy:

  • Spearheaded department leadership training programs, increasing leadership competency ratings by 30%.

  • Created department mentorship and coaching initiatives, resulting in 20% higher leadership engagement.

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Employee Relations, Compliance & HR Business Partnering:

  • Conducted company-wide engagement programs, increasing workplace satisfaction scores by 15%.

  • Maintained a 4.9/5 HR support satisfaction rating, resolving 98% of HR inquiries within SLAs.

  • Partnered with legal teams to navigate complex employee relations cases, workplace accommodations, and terminations, ensuring risk mitigation and compliance.

 

Compensation, Benefits & Payroll Management:

  • Partnered with benefits, total rewards, compensation, and equity teams to enhance pay structures, incentive programs, and compliance with pay equity standards.

  • Collaborated on standardizing job frameworks in Workday, improving salary transparency and career progression clarity by 25%.

 

Internal Communications & Company-Wide Messaging:

  • Optimized intranet resources, increasing self-service utilization by 50%, reducing HR inquiries by 40%.

  • Launched company-wide internal communications strategy, boosting newsletter engagement by 25%.

Senior People & Talent Operations Generalist 

BINC, INC.

April 2017 - March 2021

Internal Communications & Employee Experience Strategy:

  • Developed and implemented a company-wide communications strategy, increasing engagement with newsletters and intranet content by 25%.

  • Launched a centralized intranet platform and resource library, reducing HR inquiries by 30% and improving transparency.

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Recruiting Operations & Talent Acquisition:

  • Optimized full-cycle recruiting operations, reducing time-to-fill by 20% and candidate drop-off rates by 50%.

  • Implemented a new ATS and interview process framework, improving recruiter productivity and ensuring equitable hiring.

 

Employee Relations, HRBP & Investigations:

  • Supported managers and senior leaders on employee relations cases, including performance conversations and disciplinary action.

  • Led and documented sensitive internal investigations, ensuring compliance with company policy, employment law, and ethical standards.

  • Partnered cross-functionally to implement preventive employee relations strategies that reduced escalations and improved team dynamics.

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Culture, DEI & Recognition Programs:

  • Chaired the Women’s ERG, growing membership by 40% and embedding inclusive practices across business units.

  • Launched DEI engagement campaigns, milestone recognition initiatives, and cultural events that contributed to a 15% improvement in employee retention.

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Coaching & Leadership Enablement:

  • Established a peer mentorship program pairing 100+ employees, which increased leadership pipeline visibility and improved engagement scores.

  • Facilitated manager training sessions on feedback, inclusive leadership, and career development conversations.

 

Events, Branding & Employer Visibility:

  • Produced the company’s annual employee summit, managing a $200K budget and delivering $13K in savings.

  • Developed a strategic employer brand plan, driving a 40% increase in applicant pipeline growth and securing multiple Best Workplace awards.

Director of Marketing

MEGAMEETING

October 2009 - April 2017

  • Led brand strategy, internal communications, external communications, and marketing program management

People Operations Generalist | Marketing Specialist

BINC, INC.

July 2006 - October 2009

  • Managed HR support functions, onboarding, and benefits administration.

Skills & HR Technologies

HR Operations: Payroll processing, Benefits administration, Compliance management, Employee lifecycle management, HR policy creation, Leave of Absence (LOA) management

 

Talent Acquisition & ATS: Applicant Tracking Systems (ATS) management (e.g., Paylocity, Greenhouse, BambooHR), Recruiting workflow optimization, Candidate experience enhancement

 

Performance Management: Goal-setting frameworks (OKRs, SMART goals), Performance appraisals, Performance improvement plans (PIPs)

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Learning & Development (L&D): Creating training calendars, Facilitation of leadership development programs, Learning Management Systems (LMS)

 

Compensation & Total Rewards: Salary banding, Incentive compensation plans, Total rewards strategy, Compensation benchmarking, Pay equity analysis, Bonus and incentive program management

 

Talent Acquisition: ATS implementation (Paylocity, Greenhouse), Job description development, Candidate experience design, Employer branding

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HR Technology & Systems: Paylocity, Workday, Greenhouse, Wrike, BambooHR, ServiceNow, Jira, Confluence, Sequoia, Google Suite, Slack Canvas, Lattice, Leveraging AI for HR

 

Data & Analytics: Data audits, HR dashboards & reporting, Data-driven HR decision-making, People analytics, Data-driven HR metrics

 

Project Management: SOP creation, Process documentation, HR Project planning, Automation, Project Management Tools (Wrike, Asana, Jira)

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Internal Communications: Strategic messaging, Company-wide communications, Crisis communications, Content management (intranet/wiki), Employee newsletters

 

Analytics & Reporting: Data visualization, People analytics dashboards, Workforce metrics (headcount, turnover, engagement surveys), Excel, Looker, Google Data Studio

 

Compliance & Regulations: Employment law compliance, EEO reporting, Cybersecurity and

Anti-Harassment training, I-9 compliance, Background checks

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